Privacy Policy

 

Privacy policy for Newcastle Mobile Lymphoedema Therapy (https://www.newcastlemobilelymphoedema.com)

Privacy Policy

Newcastle Mobile Lymphoedema Therapy

Last updated: 06.01.2026

1. Introduction

Newcastle Mobile Lymphoedema Therapy is committed to protecting your privacy and handling your personal information in a safe and responsible manner.

This Privacy Policy explains how we collect, use, store and disclose personal and health information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who We Are

Practice name: Newcastle Mobile Lymphoedema Therapy

Location: Newcastle, NSW

Services: Mobile lymphoedema assessment and treatment, including in-person and telehealth consultations. NDIS telehealth functional capacity assessments and service provision.

3. What Information We Collect

We may collect the following types of personal information:

a) Personal Information

  • Name

  • Date of birth

  • Address

  • Email address

  • Telephone number

  • Emergency contact details

b) Health Information (Sensitive Information)

  • Medical history and diagnoses

  • Lymphoedema-related assessments and treatment notes

  • Referral letters and reports

  • Treatment plans and progress notes

  • Medicare, NDIS, or Home Care Package details (where applicable)

Health information is considered sensitive information and is given a higher level of protection under the Privacy Act.

4. How We Collect Information

We collect personal information directly from you, including when you:

  • Book an appointment

  • Complete intake or consent forms

  • Attend an appointment (in person or via telehealth)

  • Communicate with us via phone, email, or electronic forms

In some cases, we may also receive information from:

  • Referring healthcare professionals

  • NDIS providers or support coordinators

  • Home Care Package providers

  • Other third parties involved in your care (with your consent)

5. How We Use Your Information

We collect and use your personal information for purposes including:

  • Providing lymphoedema assessment and treatment

  • Completing NDIS assessments and relevant reporting and documerntation

  • Managing appointments and clinical records

  • Communicating with you about your care

  • Billing and processing payments

  • Meeting legal, regulatory, and professional obligations

  • Coordinating care with third parties involved in your treatment (with consent)

6. Telehealth Services

We offer telehealth consultations using Coviu, a secure telehealth platform designed for healthcare providers.

When you participate in telehealth:

  • Video consultations are encrypted

  • Sessions are conducted in a private setting

  • Telehealth consent is obtained prior to consultation

We recommend you also ensure you are in a private and secure environment during telehealth appointments.

7. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Your information is stored and managed using:

  • Zanda Practice Management Software – for clinical records, appointments, and practice administration

  • Google Drive – for secure document storage and practice-related files

Both systems use password protection, encryption, and access controls. Only authorised personnel have access to your information.

8. Disclosure of Personal Information

We may disclose your personal information to third parties when necessary for your care or where required by law.

This may include:

  • NDIS providers and support coordinators

  • Home Care Package providers

  • Referring or treating healthcare professionals

  • Funding bodies or insurers (with consent)

  • Legal or regulatory authorities when required by law

We only share information that is relevant and necessary, and where possible, we seek your consent before disclosure.

9. Access and Correction

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

Requests can be made in writing, and we will respond within a reasonable timeframe.

10. Complaints

If you have a concern about how your personal information has been handled, you may contact us directly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice operations. The most current version will be made available upon request or on our website.

12. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Newcastle Mobile Lymphoedema Therapy

Email: admin@newcastlemobilelymphoedema.com

Phone: 0451013933